Migrationpro

If your migrated customer count is lower than expected, the most common causes are:

Invalid email format - Shopify rejects records with incorrectly formatted email addresses

Invalid phone number format - same applies to phone numbers that don't meet Shopify's requirements

Duplicate email addresses - if the same email exists more than once in the source store, only one record will be migrated

- Invalid email format - Shopify rejects records with incorrectly formatted email addresses
- Invalid phone number format - same applies to phone numbers that don't meet Shopify's requirements
- Duplicate email addresses - if the same email exists more than once in the source store, only one record will be migrated

Our Migrationpro Support Team is here to help!

Feel free to contact us via email at <a href="https://app.intercom.com/" rel="nofollow noopener noreferrer" target="_blank">support@migrationpro.io</a> or use the Live Chat available in the bottom-right corner of the page!

Not all customers may transfer to Shopify during migration. Learn the most common reasons why customer records get skipped and how to identify them.

Why Did Some Customers Not Migrate?

Find answers and get help from Intercom Support and Community Experts

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