Yes, Migrationpro offers a 30-day money-back guarantee from the date of purchase.
When Are You Eligible for a Refund?
You may request a refund within 30 days of purchase if:
The product description is materially false, inaccurate, or misleading
The service has a technical issue that our support team was unable to resolve after being allowed to do so
To be eligible, you must also agree to remove the migrated entities from your site; your license will be canceled upon approval of the refund.
When Are Refunds Not Available?
Refunds do not apply in the following cases:
The service works as described, but doesn't meet expectations due to unfamiliarity with the platform
Issues caused by limitations of the source or target e-commerce platform
Problems related to third-party modules or custom modifications on your store
Your server or hosting blocks our service due to a firewall
You don't have the necessary permissions (FTP, cPanel, Admin, API) to complete the migration
The number of entities purchased is less than what exists in your source store
You refuse to cooperate or provide the information needed for technical support
How to Request a Refund?
Contact our support team with the following:
Your order number or transaction ID
The email address used during purchase
A description of the issue
We'll review your request and respond within 3–5 business days. Approved refunds are processed within 5–10 business days.
Our Migrationpro Support Team is here to help!
Feel free to contact us via email at [email protected] or use the Live Chat available in the bottom-right corner of the page!