What Support Do You Get with Migrationpro?
Every Migrationpro purchase includes 6 months of technical support from the date of purchase. During this period, our team is available to help you with any questions or issues related to your migration - via Live Chat or email.
Your Responsibility During the Support Period:
When our team investigates and resolves any reported issue, we ask that you review the result and contact us within 3-4 weeks if anything still needs attention.
This means:
Check that the reported issue has been resolved in your store
Test the affected area (products, orders, customers, etc.) to confirm everything looks correct.
Let us know if anything still needs attention.
Please note:
If we don't hear back within 3-4 weeks after resolving an issue, we'll consider it closed. If the same issue comes up again later, it may be treated as a new support request. This helps us manage requests efficiently and make sure every issue gets the attention it deserves.
What Happens After 6 Months?
After the 6-month support period ends, continued technical support is available as a paid service. Pricing depends on the scope of your migration and the support needed. To get a quote, reach out to us directly - our team will review your migration and provide the details.
How to Contact Support?
Live Chat - available in the bottom-right corner of any page
Email - [email protected]