All Collections
Common Errors
Fixing common Connector Setup errors
Fixing common Connector Setup errors

In this article, you'll learn how to fix common connector setup errors

Updated over a week ago


When setting up the connector for your web store, you might encounter some common issues that could prevent it from working properly. Don't worry; we're here to help you troubleshoot and get things running smoothly! Below, we've outlined some easy-to-follow steps to resolve the most common connector installation problems.

Problem 1: 404 Not Found Error

If you're seeing a "404 Not Found" error when searching for the connector, likely, the connector wasn't installed in the right location. Follow these steps to fix it:

1. Make sure the connector is in the correct path: Your connector should be located at ``. Double-check the path to ensure it's correct.

Problem 2: 403 Forbidden Error

A "403 Forbidden" error may occur due to firewall restrictions or file permissions. Here's how to fix it:

1. Turn off the firewall (if applicable): If you have a firewall enabled, try temporarily disabling it to see if it resolves the issue.

2. Grant file permissions (for managed hostings): If you're on a managed hosting platform, ensure that the `mp_connector/connector.php` file has both read and write access.

Contact to Support Team

If you've tried the above steps and are still experiencing issues, don't worry! Our support team is here to assist you. Reach out to them with details of the problem you're facing, and they'll be more than happy to help you get the connector up and running.

Did this answer your question?