If you receive an error message referring to mp_connector while using our migration tool, the error could be one of the following:

Common errors:

  1. You might have put the wrong URL for your website.

  2. You forgot to upload the mp_connector package to your website.

  3. You uploaded the file connector.php but did not upload its parent folder mp_connector.

  4. You uploaded the mp_connector package into the wrong folder. The store’s root folder is the folder that contains the index.php file.

  5. The mp_connector package has wrong permissions. Please correct the permissions of the mp_connector file and folder according to this instruction: mp_connector does not work after it has been uploaded.

Technical errors:

  1. You are using the mp_connector downloaded from another account -> Invalid secret token.

  2. (Technical Issue) Your SSL/TLS certificate has expired.

  3. (Technical Issue) You are enabling Password Authentication on the homepage.

  4. (Technical Issue) Your web server is blocking POST requests from remote servers.

If you can't resolve the issue on your own, please contact our support team for assistance.

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